Policies
Rental Terms & Cancellation Policy
Effective October 11, 2026
These rental terms cover payment, renewal, cancellation, placement, servicing, damage and pickup for every Roy Rental Works porta potty, hand wash station and restroom trailer rental. Your itemized quote and confirmation list the details for your order; these terms fill in the rest.
Quotes and payment
- Every rental gets an itemized quote listing units, rental period, delivery, pickup, servicing, any rush fee and sales tax.
- Event rentals are paid in full by card (Visa, Mastercard, American Express, Discover) when you book. Monthly rentals are charged at the start of each 28-day cycle.
- Approved business, church, school and government accounts may be invoiced. Tax-exempt groups must provide a valid exemption certificate.
Rental periods and renewal
- Event rentals cover delivery before the event, the event, and pickup the next business day, priced per rental, not per day.
- Monthly rentals bill every 28 days and renew automatically until you call for pickup. Delivery and pickup are charged once, in the first cycle.
- Billing on monthly rentals stops from the day you call (803) 343-9777 to request pickup.
Cancellation and changes
- Cancel free up to 24 hours before scheduled delivery for a full refund.
- Same-day orders can be cancelled free until the truck is dispatched.
- Date changes are free with at least 24 hours notice. Cancellations after delivery are charged as booked.
Delivery, placement and access
- The renter chooses a level, firm spot within about 25 feet of where our truck can park, clear of overhead wires and limbs.
- The renter shares gate codes and keeps the path clear on delivery, service and pickup days. If our truck cannot reach the spot, we will call; a return trip may be charged.
- Tell us about underground lines, irrigation, septic lids, pavers or soft ground. We take care on your property but are not responsible for damage to items not marked or disclosed.
Servicing
- Monthly rentals include weekly pumping, cleaning, sanitizing and restocking. Extra visits are billed per visit when requested.
- Event units arrive clean and stocked. Mid-event service is available by request.
Damage, loss and safety
- The renter is responsible for loss of, or damage to, units beyond normal use, including fire, vandalism, graffiti, theft and tipping caused by people, animals or vehicles.
- Do not move, tow or tip units. Do not put hazardous materials, trash, needles, chemicals or flammable items in units, and never use heaters, candles or open flames in or near them.
- Locks (hasps) are provided free on request. Report any damage or tip-over right away.
Weather
- Units can be staked in windy areas. Ahead of severe storms we may lay units down, secure them or pick them up early for safety.
Pickup
- Event pickups are scheduled at booking. Monthly rentals are picked up after you call. Units must be reachable on pickup day.
Questions
Call (803) 343-9777 or write to Roy Rental Works, 10014 Two Notch Rd, Columbia, SC 29223. These terms are governed by the laws of South Carolina.